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Privacy Policy

Last updated: January 2025

Moonwind ("we," "our," or "us") operates the website moonwind.io and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

  • Account Information: When you create an account, we collect your name, email address, and any other information you choose to provide.
  • Contact Information: When you reach out to us via forms or email, we collect the information you submit.
  • Payment Information: If you make a purchase, your payment details are processed by our third-party payment processor. We do not store full credit card numbers on our servers.

Information Collected Automatically

  • Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and referring URLs.
  • Device Information: We collect information about the device you use to access our services, including browser type, operating system, and IP address.
  • Log Data: Our servers automatically record information created by your use of our services, including request type, timestamps, and error logs.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts, and administrative messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, and payment processing.
  • Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: If Moonwind is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share information with your consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our website. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function and cannot be switched off.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
  • Functional Cookies: Enable enhanced functionality and personalisation, such as remembering your preferences.

5. Data Security

We implement appropriate technical and organisational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Portability: You can request a copy of your data in a structured, machine-readable format.
  • Opt-Out: You can opt out of receiving promotional communications from us at any time.

To exercise any of these rights, please contact us at privacy@moonwind.io.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymise it.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: